21 April 2021

Toyota Aus Announces Recall and Customer Service Exercise for Hilux Vehicles due to Roller Cover

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) or Safety Recall Campaign involving the accessory Roller Cover of HiLux Rogue vehicles.

Involved vehicles include:

  • 683 x HiLux Rogue vehicles produced for the Australian market between May 2020 to October 2020.
    • On involved vehicles, there is a possibility that the power harness could be in close contact with a battery clamp post. As a result, vibration during vehicle use could cause the insulation on the harness to wear, potentially causing a short circuit and in the worst case, vehicle fire.
    • A safety Recall Campaign is required for these 683 affected HiLux Rogue vehicles.

 

  • 633 x HiLux vehicles produced for the Australian market between May 2020 to September 2020.
    • The Roller Cover and 12v Accessory socket may cease to function due to insufficient over-current protection. As a result, the internal components of the Dark Current Unit (DCU) may be damaged during a battery disconnect or reconnect
    • A Customer Service Exercise will be in place for these 633 affected HiLux vehicles.

 

  • 281 x HiLux Rogue vehicles produced for the Australian market between May 2020 to September 2020.
    • On involved vehicles, an issue has been identified with the Roller Cover Electronic Control Unit (ECU) software which may lead to abnormal Roller Cover operation which may cause overheating of the Roller Cover motor
    • A Customer Service Exercise will be in place for these 281 affected HiLux Rogue vehicles.


For all involved vehicles, Toyota dealers will inspect and correct the Roller Cover free of charge to vehicle owners.

Depending on the campaigns involved, it is expected that inspection and repair will take 30 mins - 1.5 hours. However, depending upon Kilmore Toyota work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will notify all owners of involved vehicles by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota to ensure communications can be received.

Owners with additional questions are asked to please contact Kilmore Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am-6:00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. Between the three campaigns, a total of 683 HiLux Rogue vehicles are involved in Australia. The involved vehicles are:

683 x HiLux Rogue vehicles for wire harness (Recall):
 

MODEL WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
HILUX ROGUE MR0 BA3CD X 00022155 00125630 May 2020 October 2020

 

663 x HiLux Rogue vehicles for DCU (CSE):

MODEL WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
HILUX ROGUE MR0 BA3CD X 00022155 00124390 May 2020 Sept 2020

 

281 x HiLux Rogue vehicles for ECU Software (CSE):

MODEL WMI VDS CD VIN RANGE PRODUCTION RANGE
FROM TO FROM TO
HILUX ROGUE MR0 BA3CD X 00022155 00123265 May 2020 Sept 2020

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. Involved vehicles are equipped with an accessory Roller Cover. The conditions for each campaign are listed below:
• Wire harness recall: On involved vehicles, there is a possibility that the power harness could be in close contact with a battery clamp post. As a result, vibration during vehicle use could cause the insulation on the harness to wear, potentially causing a short circuit and in the worst case, vehicle fire
• DCU CSE: The Roller Cover and 12v Accessory socket may cease to function due to insufficient over-current protection. As a result, the internal components of the Dark Current Unit (DCU) may be damaged during a battery disconnect or reconnect
• ECU Software CSE: On involved vehicles, an issue has been identified with the Roller Cover Electronic Control Unit (ECU) software which may lead to abnormal Roller Cover operation which may cause overheating of the Roller Cover motor

Q3. What does the remedy involve?
A3. For all involved vehicles, Kilmore Toyota will inspect the roller cover and complete the below repairs free of charge to customers.
• Wire harness Recall: harness to be correctly routed and secured away from the battery clamp post
• ECU Software CSE: reprogram the Roller Cover ECU software
• DCU CSE: A DCU Filter will be installed

Q4. How long will the remedy take?
A4. Depending on the campaign, it will take between 30 mins to 1.5 hours to inspect and repair the Roller Cover. However, depending upon the Kilmore Toyota work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. If my vehicle is affected by all three campaigns, can I only go to my dealer once for all repairs?
A5. Yes, all repairs are able to be completed at once.

Q6. When will parts be available to complete these repairs?
A5. Parts are now available to complete these campaigns.

Q7. Can I continue to drive my vehicle until repairs are completed?
A6. Yes, you can continue to drive your vehicle, however we request owners to get in contact with Kilmore Toyota to arrange repair. In the meantime, if you have any questions, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST).

Q8. Does this condition affect other Toyota models?
A7. Only models mentioned in the VIN range in the tables at question 1 are involved in the Australian market.

Q9. My vehicle is in the affected production range. What should I do?
A8. Please contact Kilmore Toyota to verify if your vehicle is included. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A9. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A10. You can be assured that Kilmore Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Kilmore Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Kilmore Toyota will be able to assist in addressing your specific concern as well as any other questions you may have. 

 

Contact  Kilmore Toyota to make an enquiry

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